Why not capitalize on easy, predictable service that’s almost never a rush job?

Why not capitalize on easy, predictable service that’s almost never a rush job?
If your idea of Jersey beach towns comes from “Jersey Shore,” Cape May is not that. As opposed to the ride-filled boardwalks of Ocean City or Wildwood or the casinos of Atlantic City, Cape May is a much more laid back, family-oriented shore destination. I recently...
Everyone else knows a “waiter” as someone who brings you a burger. You and I, however, know a waiter to be a customer stranded in your customer lounge. Making waiting less painful can increase the likelihood folks schedule service. That seems pretty basic to me, but...
Tools help ya earn your bread, which is why most automotive technicians have more than a passing interest in them. What brands do you buy? What do you buy, and what do you expect the boss to provide? Do you run a tab on the tool truck? Two Dormanites hash some of...
Aries: You will be where you are supposed to be, even if you aren't there now. When you’re undercar, rely upon intuition—and don’t forget the importance of timing. Keep the faith, because your goal is closer than you thought. Avoid Leo. This service writer is bound to...
For 35 years, Tom and Ray Magliozzi helped coach car owners through their problems on Car Talk, with the last new episode recorded exactly a decade ago. Before they were Click and Clack, they operated their own repair shop in Cambridge, Massachusetts. (Interesting...
We’ve all taken a step back from a vehicle, groaned, and asked why-oh-why did they do it like this. Car: A Drama of the American Workplace helps answer that question. Mary Walton, the author, was embedded within Ford with what appears to me to have been excellent...
Anyone who's turned wrenches knows at least one "spray 'n' pray" technician. Just keep throwing parts at the car until the Check Engine light goes off, right? But where does good intuition meet good guessing? What do you do when a flowchart suggests replacement of...
In the course of creating automotive content, one also must consume some amount of car content, and an article that was published recently made me rub my temples. If you're curious, this piece is the one that's got me in a snit. So you don't have to read it, I've...
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