Does the shop retain right of first refusal, or is moonlighting A-OK?

Oh, brother.
The boys are at it again. Nick and Lemmy, both Dorman employees and mechanics, watch a few internet videos and try their hands at diagnosing over the phone again. The results are…well, let’s call them murky. Take it easy on them in the comments section so they don’t mope and sulk all day. Without further ado, here’s the Diagnostic Duo.